Last Updated: 10 April 2026
1. Introduction
1.1 This Privacy Policy describes how Palls (M) Sdn. Bhd. (“Palls”, “we”, “us”, or “our”) collects, uses, discloses, and processes personal data in connection with your use of the Palls platform (the “Service”).
1.2 By accessing or using the Service, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
2. Personal Data We Collect
2.1 We may collect and process the following categories of personal data:
(a) Account and Profile Information
- Name, age, gender, date of birth
- Profile photos, videos, and bio
- Preferences and interests
(b) Identity and Verification Data
- Government-issued identification (if required)
- Facial images, biometric identifiers, or voice data (where applicable)
- Verification status and metadata
(c) Usage and Technical Data
- Device information (IP address, device ID, operating system)
- Log data, timestamps, and usage patterns
- Interaction data (likes, matches, messages metadata)
(d) Location Data
- Approximate or precise location (if enabled)
(e) Communications
- Messages sent through the platform
- Support inquiries and feedback
3. Purposes of Processing
3.1 We process personal data for the following purposes:
- (a) to provide, operate, and maintain the Service;
- (b) to facilitate user matching, recommendations, and interactions;
- (c) to verify identity and enhance platform safety;
- (d) to detect, prevent, and investigate fraud, abuse, or illegal activity;
- (e) to improve features, algorithms, and user experience;
- (f) to communicate with you, including service updates and support;
- (g) to comply with legal and regulatory obligations.
4. Legal Bases for Processing (GDPR)
4.1 Where applicable, we rely on the following legal bases:
- (a) Consent — where you have given clear consent;
- (b) Contractual necessity — to provide the Service;
- (c) Legitimate interests — to improve safety, security, and functionality;
- (d) Legal obligation — where required by law.
5. Biometric and Sensitive Data
5.1 Certain features may involve processing of sensitive personal data, including biometric data.
5.2 By using such features, you explicitly consent to:
- (a) the collection and processing of biometric data;
- (b) the use of such data for identity verification, fraud prevention, and security purposes.
5.3 You acknowledge that:
- (a) biometric systems are not infallible;
- (b) verification outcomes do not guarantee identity;
- (c) such processing may involve third-party providers.
6. Data Sharing and Disclosure
6.1 We may share personal data with:
- (a) service providers and vendors supporting our operations;
- (b) identity verification partners;
- (c) analytics and infrastructure providers;
- (d) law enforcement or regulatory authorities where required by law;
- (e) affiliates and business partners.
6.2 We do not sell personal data.
7. Cross-Border Data Transfers
7.1 Your personal data may be transferred to and processed in jurisdictions outside your country of residence.
7.2 We implement appropriate safeguards to ensure such transfers comply with applicable laws.
8. Data Retention
8.1 We retain personal data only for as long as necessary for:
- (a) operational purposes;
- (b) legal and regulatory compliance;
- (c) dispute resolution and enforcement.
8.2 Upon account deletion, certain data may be retained as required by law or for legitimate business purposes.
9. Your Rights
9.1 Subject to applicable law, you may have the right to:
- (a) access your personal data;
- (b) correct inaccurate data;
- (c) request deletion of your data;
- (d) withdraw consent;
- (e) restrict or object to processing;
- (f) request data portability.
9.2 Requests may be submitted via the contact details below.
10. Security
10.1 We implement reasonable technical and organizational measures to protect personal data.
10.2 However, no system is completely secure, and we cannot guarantee absolute security.
11. Children
11.1 The Service is not intended for individuals under eighteen (18).
11.2 We do not knowingly collect personal data from minors.
12. Third-Party Services
12.1 The Service may contain links or integrations with third-party services.
12.2 We are not responsible for the privacy practices of such third parties.
13. Automated Decision-Making
13.1 We may use automated systems, including AI, to:
- recommend matches
- personalize experiences
13.2 Such systems do not produce legally binding decisions.
14. Cookies and Tracking
14.1 We may use cookies and similar technologies to:
- improve functionality
- analyze usage
- enhance user experience
15. Changes to This Policy
15.1 We may update this Privacy Policy from time to time.
15.2 Continued use of the Service constitutes acceptance of updates.
16. Contact
For privacy-related inquiries:
📧 pallsmyapp@gmail.com
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